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Refunds & cancellation

Last updated: 22 October 2026

Try before you pay

Every database starts with a free trial, so you can check that QuickenERP fits your business before paying anything.

Cancelling

  • Your administrator can cancel at any time on the billing page (Plan & Billing in your database). The subscription then ends at the end of the period you already paid; there is no further invoice.
  • Until the end of the period everything keeps working. After it the database is read-only for 90 days, so you can still export your data, and is then deleted (see the terms).
  • You can undo a cancellation before the period ends, or subscribe again while the database is read-only.

Refunds

  • Payments for a period that has started are not refunded, also not when you remove users or cancel during the period.
  • If we charged you by mistake (for example twice for the same invoice), we refund the extra amount in full, the same way you paid.
  • If we cannot provide the service for a long time because of a fault on our side, contact support: we will extend your paid period or refund the affected part.
  • Unused setup hours of a yearly plan are not paid out.

Changing plan

Switching between monthly and yearly applies from your next period. Adding users is billed prorated for the rest of the period; removing users lowers the bill from the next period.